Online Printing Frequently Asked Questions | FedEx Office (2024)

Which product is right for me?

For consultation, please reach out to your local FedEx Office store. Click here to find a location.

What is paper weight?

In the context of paper, the term "pound" refers to the weight of the paper. Specifically, it indicates the weight of a ream (500 sheets) of paper in pounds.

For example, if a paper is labeled as "20 lb", it means that a ream (500 sheets) of this paper weighs 20 pounds.

The pound designation is commonly used to describe the thickness or sturdiness of paper. Generally, higher pound values indicate thicker and heavier paper, while lower pound values indicate lighter and thinner paper.

Different types of paper, such as copy paper, cardstock, and specialty papers, come in various pound weights to suit different printing needs and preferences.

Where are my designs?

Only design templates created and/or modified through Canva are saved in your profile. After logging in, click "My Design Templates" from your name or avatar in the header at the top of the page or go directly to They will automatically appear in the first row of images, called "Your Designs."

Design templates from other Marketplace Sellers will only be available if you've placed an order in the past. To see past orders of print projects, click on "My Orders" from your name or avatar in the header.

Which file types are supported?

For best results, use high-resolution files. Margins sized to fit.

Preferred Format



.pg, .ps, .gif, .jpeg, .jpe, .dib, .jp2, .jff, .tiff, .tif, .bmp, png

Microsoft Office

.doc, .docx, .rtf, .txt, .xls, .ppt, .pptx

What is the maximum file size accepted?

150 MB per file.

Can I upload and combine files of mixed page orientation?

When you upload files of mixed orientation, FedEx Office® Marketplace automatically combines your files based on the orientation of the first uploaded file. FedEx Office® Marketplace will not allow you to keep mixed page orientations.

What if I don't see a print option or product I need?

For consultation, please reach out to your local FedEx Office store. Click here to find a location.

Will you print copyrighted files?

FedEx Office terms and conditions prohibit the printing of any materials that are the subject of, or which infringe upon, any patent, trademark, trade name, trade secret, copyright, right of publicity, moral right, or other intellectual property right of another person or entity. You are required to check the terms and conditions box during checkout , indicating you have read and agreed to the FedEx Office terms and conditions, before placing your order.

Why does it say my file is low resolution?

The quality of the file uploaded does not meet our minimum requirements for optimal printing. This could make your printed product look grainy, pixelated, or blurry. To continue, it is recommended that you upload a higher-quality file. Files with low resolution will not be eligible for refunds.

How do I fix my low resolution file?

There are a few steps you can take to fix a low-resolution file. First, try using image editing software to increase the resolution and sharpen the image. Second, there are some upscaling online tools and software that can help improve resolution. You can also try printing the image at a smaller size, as this can sometimes improve the overall quality.

What is DPI?

DPI, or dots per inch, measures how many tiny ink droplets a printer produces per inch when printing an image. A higher DPI means more dots, resulting in a sharper, clearer image with better detail. If you receive a message about low resolution, it means your image has a low DPI, which might affect its clarity when printed.

How to change DPI?

Here's how you can change the DPI:

Open the image: Use your preferred image editing software (e.g., Adobe Photoshop, GIMP, or Microsoft Paint) to open the image file you want to edit.

Check the current DPI: Before making any changes, check the image's current DPI. Most image editing software displays this information in the image properties or settings.

Calculate the desired DPI: Determine the DPI you want the image to have. Keep in mind that increasing the DPI will decrease the size of the image when printed while decreasing the DPI will increase the size of the image when printed.

Adjust the image size: In your image editing software, find the option to resize or scale the image. Make sure to deselect any option that resamples the image, as this may affect image quality.

Set the new DPI: While resizing the image, input the desired DPI value. The software should automatically adjust the pixel dimensions of the image based on the new DPI value.

Save the image: Once you're satisfied with the changes, save the image with the new DPI settings. Be sure to use a file format that supports DPI settings, such as JPEG or PNG.

Keep in mind that changing the DPI of an image does not actually change the quality of the image itself; it only changes how the image is printed. Increasing the DPI can improve print quality, especially for high-resolution printing, while decreasing the DPI can reduce file size and printing costs but may result in lower print quality.

What is Z-Fold, Tri-Fold and Half-Fold?

Z-fold, tri-fold, and half-fold (also known as Bi-fold) are all types of folding techniques commonly used in print design, particularly for brochures, pamphlets, and other marketing materials.

Here's a brief explanation of each:

Z-fold: In a Z-fold, the paper is folded into three panels, creating a zigzag pattern that resembles the letter "Z" when viewed from the top. This type of fold is often used for documents where the information is presented sequentially, such as instructional manuals or event programs.

Tri-fold: A Tri-fold involves folding the paper into three equal sections, with each outer panel folding inward to cover the middle panel. This creates a compact brochure with six panels commonly used for marketing materials, menus, and informational handouts.

Half-fold or Bi-fold: As the name suggests, a Half-fold involves folding the paper in half, creating two equal-sized panels. This simple fold is often used for brochures, greeting cards, invitations, and sales sheets.

How do I select carbonless paper?

You can only use carbonless paper for single-page files printed in black and white. To get started, click here.

Where are your paper options?

FedEx Office has curated paper options for each print product. If you're looking for a paper option that is not listed for your chosen product, go to the Copies and Custom Documents page, where more options are available.

Online Printing Frequently Asked Questions | FedEx Office (2024)
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